Contact Details

[PLACEHOLDER: contact email address to be added by the site owner.]

The line above is a marked placeholder. No email address has been invented for this site, and no address should be treated as a working contact address until the site owner supplies one and the placeholder is replaced. The placeholder is shown openly so that readers are not misled by an invented address. Until a real address is added, the best way to raise a point about a page is to leave a comment on that page, where comments are open, with a clear description of the point. Comments are public, so no personal information should be included in a comment.

Before You Get in Touch

Many questions are already answered in the guides. Before writing, it is worth checking the page that covers the device in question, and the frequently asked questions at the end of that page. The home page gives an overview of the app, the Download page explains the download details, and the device pages for Android, PC, and iOS cover install steps, common problems, and the limits that apply to each device. The Blogs section will add further articles in a later phase.

If the question is about a video that does not play, a title that is missing, or an account inside the app, this site cannot fix it, because the app and the services it connects to are outside the control of this site. The troubleshooting sections on the device pages cover the steps that can be checked on the reader’s own device, such as the connection, the app version, the storage, and the player settings. If those steps do not help, the problem is likely with the app or the source it uses, and it should be raised with the app developer or the service concerned, not with this site.

What to Include in a Message

A clear message is much more likely to be understood and acted on. It should state the page concerned, the exact point in question, and what was expected to happen. Where the message is about an error on a page, it should quote the wording in question or give the heading under which it appears, so that the error can be found quickly. Where the message is about a step that does not work, it should state the device, the step taken, and what happened instead, without including personal information.

• The full address of the page concerned, for example the home page, the Download page, or a device page.
• The heading or paragraph where the point appears, quoted in full where that is helpful.
• A short description of the problem, in the reader’s own words, with no personal information included.
• The device and the step taken, where the message is about a guide step that does not work as written.
• What the reader would like to happen, such as a correction, a clarification, or a removal of material.

Messages should be lawful, honest, and respectful. Do not include passwords, payment details, or other sensitive information, and do not include large passages copied from other sites. The site owner may not be able to reply to every message, and a message does not create a duty to act in a particular way, but every message that is clear and relevant will be read and considered.

Copyright and Privacy Concerns

If the concern is about copyright, the DMCA page explains how to send a notice, what it should include, and what happens after it is received. A DMCA notice should identify the work concerned, identify the material on this site, include contact details, and include the statements and signature set out on that page. Notices about content inside the PikaShow app should be raised with the app developer or the service concerned, because this site does not host video or control the app.

If the concern is about personal information, the Privacy Policy explains what this site collects, how comments and cookies are handled, and how to ask for a comment to be removed. A request about a comment should identify the page and the comment, and state what is asked for, so that the comment can be found and dealt with. No personal information should be included in a message beyond what is needed to deal with the request.

What This Site Cannot Help With

There are some matters that this site cannot help with, however clearly they are described. This site cannot provide the APK file, cannot fix a stream inside the app, cannot recover an account, and cannot provide an iOS app or an IPA file, because there is no official iOS app and no IPA file is offered here. Messages asking for those things will not receive a file or a link, and readers should be cautious about any other site that offers them in the name of this site.

This site also cannot give legal advice, cannot advise on the lawfulness of a particular use of the app, and cannot act for a reader in a dispute with a third party. The Disclaimer and the Terms and Conditions explain those limits in more detail. Where a reader needs advice, it should be sought from a qualified person, and where a dispute is with a third party, it should be raised with that party directly.

Response Times and Follow-Up

No fixed response time is promised on this page, because the site is run as a guide site and messages are considered alongside the work of keeping the guides accurate. A message that is clear, that identifies the page and the point in question, and that states what is asked for, is the most likely to be dealt with quickly. A message that is vague, that includes personal information, or that asks for something this site cannot provide, may not receive a reply.

If a correction is accepted, the page concerned will be updated, and the change will be visible on the site. If a comment is to be removed, the Privacy Policy explains the basis on which that is done. If a DMCA notice is accepted, the DMCA page explains the steps that follow. In each case, the action taken on the site is the answer to the message, and a separate reply may not always be sent.

Frequently Asked Questions

Conclusion

This Contact page is the place to start when a guide needs a correction, a point needs clarification, or a concern needs to be raised about material on this site. Check the guides first, include the page and the point in question, and do not include personal information. For the full picture, read the About page, the Privacy Policy, the Terms and Conditions, and the DMCA page alongside this page.